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TOPICS Business Ethics and Public Policy Corporate Strategy Financial Management Human Resources Global Business Leadership Information Systems Technology and Innovation Managerial Economics Marketing Operations Service and Quality Sustainability Back Issues Collections SMR Home Page For Faculty and Schools	Service and Quality Items per page: 12 24 48 96 Page: 1 of 3 1  2  3  PREV           NEXT Designing the Soft Side of Customer Service By Sriram Dasu and Richard Chase Fall 2010 Reprint 52104 More Info...... Can Product Returns Make You Money? By J. Andrew Petersen and V Kumar Spring 2010 Reprint 51316 More Info...... Is Your Company As Customer-Focused As You Think? By Patrick Barwise and Seán Meehan Spring 2010 Reprint 51304 More Info...... The Benefits of Commitment By Andreas B. Eisingerich and Matthias Seifert Fall 2009 Reprint 51104 More Info...... Customer Education Increases Trust By Andreas B. Eisingerich and Simon J. Bell Fall 2008 Reprint 50106 More Info...... The Quality Effect on Word of Mouth By Larry Yu Fall 2007 Reprint 49105 More Info...... Delight or Despair By M. Eric Johnson Summer 2007 Reprint 48420 More Info...... How Do Customers Judge Quality in an E-tailer? By Joel E. Collier and Carol C. Bienstock Fall 2006 Reprint 48109 More Info...... Growing Negative Services By Ivor Morgan and Jay Rao Spring 2006 Reprint 47313 More Info...... How to Prevent Your Customers From Failing By Stephen S. Tax, Mark Colgate and David E. Bowen Spring 2006 Reprint 47307 More Info...... Double Agents By Gerald Haubl and Kyle B. Murray Spring 2006 Reprint 47303 More Info...... Satisfaction Begins at Home By David Wagner Spring 2006 Reprint 47301 More Info......
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